Workplace conflicts between employees are considered a day-to-day occurrence. The ability to resolve such conflict is important in maintaining cordial working relationships. Resolving workplace conflict requires a sober mind, a good understanding, and commitment. As the manager or even ordinary employee, it is important to consider developing effective conflict resolution skills in order to prove helpful whenever the need arises. Effective conflict resolution focuses on five main steps and approaches.
Commitment to resolution
The first step involves endeavoring to show commitment towards resolving the conflict. Upholding the right mindset whenever resolving conflicting parties ensures that the ultimate objective of conflict resolution is achieved. As the negotiator, during the resolution process, the dedication and commitment may prove crucial as you will probably be required to bring together two parties that have an adverse relationship.
Focusing on the conflict
Whenever the three parties have a sitting, the focus should be maintained on the arisen conflict rather than the conflicting individuals themselves. Focusing on the problem that brought about the conflict eradicates the possibility of the parties turning against each other in flair-ups. This may require your commitment towards the resolution, even when the entire process is threatened by blame games.
Conflicts bring about adverse relationships between the parties involved. The only way to bring such persons together is on the negotiating table where your duty as the negotiator is to facilitate communication and serve as the moderator. As outlined above, the focus should be on the arisen conflict rather than the conflicting parties. Facilitating good communication and toning down the disagreeing persons sets the right atmosphere for progress to be made.
If the process is successful, then the communication process should bring the focus on the points of disagreement and points of agreement. It is your responsibility, as the negotiator, to ensure that the points of agreement are built upon.
Capitalizing on the opportunity
Upon effective agreement, it is important to bring together the two parties and break the tensions. The two parties should show empathy and forgiveness to each other while resolving to set aside their differences for the common benefit of the entire workplace. The resumption of normalcy of relationship between both parties should be celebrated by a sign of friendship, such as a handshake or a passionate hug to show endearment.